Terms of service
Last Updated: June 4, 2026
Welcome to aurales.in. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, you should not use our services.
1. Introduction
aurales.in is an online women’s fashion store offering clothing, accessories, and related fashion items. Our goal is to provide high-quality products at affordable prices with a smooth online shopping experience.
These Terms apply to all users of the website, including browsers, customers, vendors, and contributors.
2. Business Information
- Store Name: aurales.in
- Category: Women Fashion
- GST No: 19AUIPS7956F1ZW
- Business Email: aurales76@gmail.com
- Phone: 9830450034
- Address: Flat 5B, Block A, Sun Shine Square, Dhali Para, Teghoria, Near Renaissance Hospital, Kolkata, West Bengal, Pin Code – 700157, India
3. Eligibility
To use this website and make purchases, you must:
- Be at least 18 years old, or using the website under parental supervision
- Provide accurate and complete personal information
- Agree to comply with all applicable laws and regulations
We reserve the right to refuse service to anyone for any reason at any time.
4. Products and Services
We specialize in women’s fashion products, including but not limited to:
- Dresses
- Ethnic wear
- Western wear
- Accessories
- Seasonal fashion items
We make every effort to display product colors, descriptions, and images accurately. However, slight variations may occur due to lighting, screen resolution, and manufacturing differences.
We reserve the right to modify, discontinue, or replace any product without prior notice.
5. Pricing and Payments
All prices listed on aurales.in are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time without notice. However, the price applicable at the time of order placement will be honored.
We accept multiple payment methods, including:
- UPI
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (COD), if available
In case of payment failure or gateway issues, we are not responsible for delays caused by third-party payment providers.
6. Order Acceptance and Cancellation
Once you place an order, you will receive an order confirmation via email or SMS.
However, order acceptance is subject to:
- Product availability
- Payment verification
- Address confirmation
We reserve the right to cancel any order in the following cases:
- Incorrect pricing or technical errors
- Suspected fraudulent activity
- Stock unavailability
- Incomplete or incorrect customer details
If your order is canceled after payment, a full refund will be processed.
7. Shipping and Delivery
We aim to deliver products within the estimated delivery time mentioned at checkout. However, delivery timelines may vary based on:
- Location
- Courier service availability
- Weather conditions
- Festival or peak season delays
We are not responsible for delays caused by courier companies or unforeseen circumstances.
Customers must provide a complete and accurate shipping address. Incorrect addresses may result in delivery failure or additional charges.
8. Return and Refund Policy
We accept returns under the following conditions:
- Product received is damaged or defective
- Wrong product delivered
- Size mismatch (if applicable under policy)
Return requests must be raised within the specified return window after delivery.
Conditions for return:
- Product must be unused
- Original tags and packaging must be intact
- Proof of purchase is required
Refunds will be processed after product inspection and may take 5–10 business days depending on the payment method.
Non-returnable items may include:
- Sale/discounted products
- Personal-use items (if applicable)
- Customized products
9. Exchange Policy
We may offer exchange services depending on product availability. Exchanges are subject to:
- Stock availability
- Condition of returned product
- Approval from support team
Only one exchange per order may be allowed in most cases.
10. User Responsibilities
By using our website, you agree:
- Not to misuse or damage the website
- Not to engage in fraudulent transactions
- Not to copy or resell our content or images
- Not to provide false information
Any violation may result in account suspension or legal action.
11. Intellectual Property Rights
All content on aurales.in, including:
- Logos
- Product images
- Website design
- Text content
- Graphics
are the intellectual property of aurales.in unless otherwise stated.
Unauthorized use, copying, or reproduction is strictly prohibited.
12. Privacy Policy
Your privacy is important to us. We collect basic personal information such as:
- Name
- Phone number
- Shipping address
This data is used only for order processing, delivery, and customer support.
We do not sell or share personal data with third parties except for logistics and payment processing purposes.
13. Limitation of Liability
aurales.in is not responsible for:
- Indirect or accidental damages
- Delivery delays beyond our control
- Technical issues on the website
- Misuse of products by customers
Our maximum liability is limited to the value of the purchased product.
14. Third-Party Services
We may use third-party services such as:
- Payment gateways
- Courier companies
- Analytics tools
We are not responsible for the actions, policies, or failures of these third-party services.
15. Account Termination
We reserve the right to suspend or terminate user accounts if:
- There is suspicious activity
- Terms are violated
- Fraudulent transactions occur
Users may also request account deletion by contacting customer support.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Kolkata, West Bengal.
17. Changes to Terms
We may update these Terms of Service at any time without prior notice. Updated versions will be posted on this page with the revised date.
Continued use of the website after changes means you accept the updated Terms.
18. Contact Information
For any questions or concerns regarding these Terms, you can contact us:
- Email: aurales76@gmail.com
- Phone: 9830450034
- Address: Flat 5B, Block A, Sun Shine Square, Dhali Para, Teghoria, Near Renaissance Hospital, Kolkata – 700157, India
19. Final Agreement
By using aurales.in, you acknowledge that you have read, understood, and agreed to these Terms of Service. We encourage users to review this page periodically to stay updated.