Shipping policy

Effective Date: 04 June 2026
Website: aurales.in
Category: Women Fashion

This Shipping Policy outlines how orders placed on aurales.in are processed, handled, shipped, and delivered. By placing an order on our website, you agree to the terms described below. We recommend reading this policy carefully before making a purchase.

1. Order Processing Time

All orders placed on aurales.in are processed within 24 to 48 business hours after payment confirmation. Orders placed on weekends, public holidays, or outside business hours will be processed on the next working day.

During high-demand seasons, festive sales, or promotional events, processing times may be slightly extended. In such cases, customers will be notified via email or SMS.

Once your order is processed, you will receive a confirmation message containing your order details and tracking information (if available at that stage).

2. Shipping Locations

We currently deliver across all serviceable pin codes in India, including metro cities, tier-2, and most rural areas supported by our courier partners.

If your location is not serviceable at checkout, you will be informed before completing your purchase. In rare cases where delivery becomes unavailable after order placement, our support team will contact you for alternative arrangements such as cancellation or address modification.

3. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product weight and size
  • Ongoing promotional offers

In many cases, aurales.in may offer free shipping on selected products or above a minimum order value, which will be clearly mentioned during checkout.

If shipping fees apply, they will be calculated automatically and displayed before payment confirmation. We ensure full transparency with no hidden charges.

4. Estimated Delivery Time

Delivery time depends on your location and courier partner availability. The standard delivery timeline is:

  • Metro Cities: 3 to 6 business days
  • Tier 2 Cities: 4 to 8 business days
  • Remote or Rural Areas: 5 to 10 business days

Please note that these timelines are estimated and not guaranteed. External factors such as weather conditions, transportation delays, strikes, or courier issues may impact delivery schedules.

Once your order is dispatched, tracking details will be shared so you can monitor your shipment in real time.

5. Order Tracking

After dispatch, customers will receive a tracking ID via email or SMS. You can use this tracking number on the courier partner’s website to check the real-time status of your delivery.

If you do not receive tracking details within 3–4 business days of placing your order, you may contact our support team for assistance.

We recommend checking your spam or promotions folder in case tracking emails are not visible in your inbox.

6. Cash on Delivery (COD)

aurales.in may offer Cash on Delivery (COD) for selected pin codes and products.

COD availability depends on:

  • Location serviceability
  • Order value limit
  • Product category eligibility
  • Courier partner policies

For COD orders, customers must ensure availability at the provided shipping address during delivery. Refusal of COD orders without valid reason may lead to restriction of future COD eligibility.

7. Packaging Standards

We take special care in packaging all women fashion products to ensure they arrive in perfect condition. Each order is:

  • Securely packed in protective packaging material
  • Checked for quality before dispatch
  • Sealed properly to avoid damage or tampering

Our goal is to ensure that your product reaches you safely, cleanly, and in its original condition.

8. Dispatch Confirmation

Once your order is shipped, you will receive a dispatch confirmation notification including:

  • Order ID
  • Courier partner name
  • Tracking number
  • Estimated delivery date

This confirmation means your package has left our warehouse and is on its way to your delivery address.

9. Delivery Attempts

Our courier partners generally make 2 to 3 delivery attempts before marking an order as undelivered.

If the delivery is unsuccessful due to:

  • Incorrect address
  • Customer unavailable
  • Phone not reachable
  • Refusal to accept package

The package may be returned to the warehouse. In such cases, re-shipping charges may apply.

We strongly recommend providing an accurate address and active phone number to avoid delivery issues.

10. Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including:

  • Full name
  • Complete address with landmark
  • Correct pin code
  • Valid mobile number

aurales.in is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

If you realize there is an error in your shipping address, please contact us immediately after placing the order so corrections can be made before dispatch.

11. Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volume
  • Courier delays
  • Weather disruptions
  • Public holidays
  • Logistic restrictions
  • Unforeseen operational issues

In such situations, we appreciate your patience and understanding. Our team will continuously coordinate with courier partners to ensure timely delivery.

12. Lost or Damaged Packages

In rare cases where a package is lost or arrives damaged:

  • Please contact us within 48 hours of delivery or expected delivery date
  • Provide your order ID and supporting details
  • Share images if the package is damaged

We will investigate the issue with our courier partners and provide a suitable resolution, which may include replacement or refund depending on the situation and product availability.

13. Partial Shipments

In some cases, if an order contains multiple items, it may be shipped in separate packages. This happens due to:

  • Different warehouse locations
  • Product availability
  • Logistics optimization

You will receive tracking details for each shipment separately.

14. Order Cancellation Before Shipping

Orders can be cancelled before dispatch. If you wish to cancel your order:

  • Contact our support team as soon as possible
  • Cancellation is only possible if the order has not been shipped

Once an order is shipped, cancellation is not possible, and you may need to follow the return process after delivery.

15. International Shipping

Currently, aurales.in primarily serves customers within India. International shipping may be introduced in the future. Any updates regarding global delivery will be announced on our website.

16. Customer Support

For any shipping-related queries, you can contact our support team:

  • Email: aurales76@gmail.com
  • Phone: 9830450034
  • Business Address: Flat 5B, Block A, Sun Shine Square, Dhali Para, Teghoria, Near Renaissance Hospital, Kolkata, PIN 700157

Our support team is available during business hours and aims to respond within 24–48 hours.

17. Policy Updates

aurales.in reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Customers are encouraged to review this page periodically to stay informed about any updates.

18. Acceptance of Policy

By placing an order on aurales.in, you acknowledge that you have read, understood, and agreed to this Shipping Policy. This ensures a smooth and transparent shopping experience for all customers.

Final Note

At aurales.in, we are committed to delivering fashionable women’s clothing with care, speed, and reliability. Our shipping process is designed to ensure that every order reaches you safely and on time, with full transparency at every stage.