Refund policy

Last Updated: 4 June 2026

Welcome to Aurales.in. We value our customers and strive to provide a smooth and satisfactory shopping experience. This Return and Refund Policy explains the conditions under which returns, exchanges, replacements, and refunds are processed for purchases made through our website.

1. Introduction

At Aurales.in, customer satisfaction is our priority. We carefully inspect products before dispatch to ensure quality and accuracy. However, if you receive a damaged, defective, incorrect, or incomplete item, you may be eligible for a return, replacement, or refund subject to the terms outlined in this policy.

By placing an order on Aurales.in, you agree to the conditions stated in this Return and Refund Policy.

2. Eligibility for Returns

Customers may request a return under the following circumstances:

  • Product received is damaged during transit.
  • Product received is defective or has a manufacturing defect.
  • Incorrect item delivered.
  • Wrong size delivered compared to the order placed.
  • Product received is significantly different from the description displayed on the website.

To qualify for a return:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • Original tags, labels, packaging, invoices, and accessories must be intact.
  • The product must not show signs of use, alteration, or damage caused by the customer.

Aurales reserves the right to reject return requests that do not meet these conditions.

3. Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or operational reasons.

The following items are generally non-returnable:

  • Innerwear and intimate apparel.
  • Personal hygiene products.
  • Products marked as “Final Sale” or “Non-Returnable.”
  • Gift cards and promotional vouchers.
  • Products damaged due to misuse, negligence, or improper handling by the customer.
  • Customized or personalized products.
  • Products returned without original packaging or tags.

If a non-returnable item is received damaged or defective, customers should contact us immediately for assistance.

4. Return Request Process

To initiate a return, customers must contact our support team with the following information:

  • Order Number
  • Customer Name
  • Registered Email Address
  • Contact Number
  • Reason for Return
  • Clear photographs or videos showing the issue

Return requests can be sent to:

Email: aurales76@gmail.com

Once your request is reviewed, our team will provide instructions regarding the next steps.

Returns sent without prior approval may not be accepted.

5. Product Inspection and Approval

After receiving the returned product, our quality assurance team will inspect it to verify:

  • Product condition.
  • Presence of original packaging and tags.
  • Compliance with return eligibility requirements.
  • Accuracy of the reported issue.

The inspection process typically takes 3–7 business days after the returned item is received.

Aurales reserves the right to approve or reject a return request based on the inspection findings.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Notify us within 48 hours of delivery.
  2. Provide clear photographs and videos of:
    • The product.
    • Packaging.
    • Shipping label.
    • Visible damage or defect.

Failure to report damage within the specified timeframe may affect eligibility for replacement or refund.

Upon verification, Aurales may offer:

  • Product replacement.
  • Store credit.
  • Refund, depending on availability and circumstances.

7. Incorrect Product Received

If an incorrect item is delivered:

  • Contact us within 7 days of delivery.
  • Share photographs of the received item and packaging.
  • Do not remove tags or use the product.

Once verified, we will arrange for a replacement or refund as applicable.

8. Exchange Policy

Aurales may provide exchanges for eligible products subject to stock availability.

Exchange requests may be accepted for:

  • Size issues.
  • Color variation due to dispatch error.
  • Wrong product received.
  • Defective products.

If the requested replacement product is unavailable:

  • Store credit may be issued.
  • A refund may be processed according to this policy.

Only one exchange may be permitted per order item.

9. Refund Eligibility

Refunds may be approved in the following situations:

  • Returned product passes quality inspection.
  • Replacement product is unavailable.
  • Order cancelled according to our cancellation policy.
  • Product delivered is damaged or defective and replacement cannot be provided.
  • Product is out of stock after payment has been made.

Refunds will not be provided for:

  • Customer preference changes after delivery.
  • Incorrect size selected by the customer unless covered under exchange eligibility.
  • Minor color variations caused by screen settings.
  • Products returned in used condition.
  • Return requests submitted after the allowed period.

10. Refund Process

Once a refund is approved:

  • Customers will receive confirmation via email.
  • Refunds will be processed using the original payment method whenever possible.
  • Processing times may vary depending on banks, payment gateways, and financial institutions.

Estimated refund timelines:

Payment Method Refund Time
Credit Card 5–10 Business Days
Debit Card 5–10 Business Days
UPI 3–7 Business Days
Net Banking 5–10 Business Days
Wallet Payments 3–7 Business Days

Actual processing times may vary beyond our control.

11. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds may be processed through bank transfer, UPI, or another approved method.
  • Customers may be required to provide valid banking information.
  • Aurales is not responsible for delays caused by incorrect bank details submitted by customers.

12. Order Cancellation Policy

Customers may request order cancellation before dispatch.

Cancellation requests should be sent immediately after placing the order.

Orders may not be cancelled if:

  • The order has already been shipped.
  • The product is customized or personalized.
  • The order is already in processing for dispatch.

If payment has been received and cancellation is approved, a refund will be processed according to the refund timelines stated above.

13. Return Shipping Charges

If the return is due to:

  • Wrong product delivered.
  • Damaged product.
  • Manufacturing defect.

Aurales may bear the return shipping cost.

For returns due to customer preference, size issues, or other eligible reasons not caused by our error:

  • Customers may be responsible for return shipping charges.
  • Original shipping charges, if any, may not be refundable.

14. Failed Deliveries

Orders returned due to:

  • Incorrect shipping address.
  • Customer unavailable for delivery.
  • Repeated delivery refusal.

may incur additional shipping charges for re-dispatch.

Refunds for failed deliveries may be subject to deduction of shipping and handling costs.

15. Promotional and Discounted Products

Products purchased during:

  • Flash sales
  • Seasonal sales
  • Clearance sales
  • Special promotional campaigns

may be subject to special return conditions.

The specific return eligibility will be mentioned on the product page or promotion details.

16. Fraud Prevention

Aurales reserves the right to:

  • Refuse suspicious return requests.
  • Reject returns showing signs of misuse.
  • Limit return privileges for excessive return activity.
  • Request additional verification before processing refunds.

Any fraudulent activity may result in account suspension or legal action where applicable.

17. Force Majeure

Aurales shall not be held responsible for delays in return processing, replacement, or refunds caused by circumstances beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Pandemic-related delays
  • Strikes or labor disputes
  • Technical failures

18. Changes to This Policy

Aurales reserves the right to update, modify, or revise this Return and Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

19. Contact Information

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Aurales.in

Email: aurales76@gmail.com

Phone: 9830450034

Address:
Flat 5B, Block A, Sun Shine Square,
Dhali Para, Teghoria, Near Renaissance Hospital,
Kolkata, West Bengal – 700157, India

GST Number: 19AUIPS7956F1ZW

We appreciate your trust in Aurales and remain committed to providing quality women's fashion products along with reliable customer service.