Contact information

Welcome to aurales.in, your trusted online destination for modern and stylish Women’s Fashion. We are committed to providing our customers with high-quality products, smooth shopping experience, and reliable customer support. This page contains all official contact details and communication channels to help you reach us easily for any inquiry, support request, or business communication.

1. Official Store Information

Store Name: aurales.in
Category: Women Fashion (Clothing, Accessories, and Lifestyle Products)
Business Type: Online Fashion Retail Store

aurales.in is a dedicated fashion platform designed to bring elegant, trendy, and affordable women’s fashion products to customers across India. Our focus is to deliver premium styling with comfort, ensuring every customer feels confident and satisfied with their purchase.

We continuously update our collection to match the latest fashion trends and seasonal styles. Customer satisfaction is our top priority, and our support team is always available to assist you with any query related to orders, products, shipping, or returns.

2. Registered Business & Compliance Information

To maintain transparency and trust, we provide our official business details below:

GST Number: 19AUIPS7956F1ZW
Business Email: aurales76@gmail.com
Phone Number: 9830450034

All transactions made through aurales.in are processed under proper business compliance and taxation guidelines. Customers can use the above details for verification, billing support, and official communication.

We ensure that every order is processed securely, and customer data is handled with strict privacy protection.

3. Registered Business Address

Our official business address is:

Address:
Flat 5B, Block A, Sun Shine Square
Dhali Para, Teghoria
Near Renaissance Hospital
Kolkata, West Bengal, India

Pin Code: 700157

This address serves as our registered communication and operational location. All official correspondence, legal notices, and courier returns (if applicable) can be directed to this address.

Customers are advised to contact us before sending any physical documents or return shipments to ensure proper handling and confirmation.

4. Customer Support Contact Details

We believe in providing fast and reliable customer support to ensure a smooth shopping experience.

📧 Email Support

For any queries related to products, orders, refunds, returns, or complaints, you can contact us at:

Email: aurales76@gmail.com

Our support team typically responds within 24–48 hours on working days.

📞 Phone Support

For urgent assistance, you can reach us directly:

Phone: 9830450034

Our customer support team is available during business hours to help you with order tracking, product inquiries, and service-related issues.

5. Contact Purpose & Usage Guidelines

Customers can use our contact details for the following purposes:

  • Order placement support
  • Order tracking inquiries
  • Product information and availability
  • Return and refund requests
  • Size and fitting guidance
  • Payment-related issues
  • Business collaboration inquiries
  • Wholesale and bulk order discussions

We request customers to provide complete order details (such as order ID, registered email, and phone number) while contacting us. This helps us resolve issues faster and more accurately.

6. Working Hours

Our support team operates within the following schedule:

Working Days: Monday to Saturday
Working Hours: 10:00 AM – 7:00 PM (IST)
Closed On: Sundays & Public Holidays

Emails received outside working hours will be addressed on the next working day in order of priority.

7. Customer Communication Policy

At aurales.in, we value transparent and respectful communication with our customers. We aim to maintain a smooth interaction process through email and phone support.

Please note:

  • All official communication will only be done through our verified email and phone number.
  • We do not ask for sensitive personal banking details over phone or email.
  • Customers should avoid sharing OTPs or confidential payment credentials with anyone claiming to represent our brand unofficially.

Your safety and privacy are extremely important to us.

8. Order Support & Assistance

If you have placed an order with aurales.in, our team is always ready to assist you with:

  • Order confirmation updates
  • Shipping status and tracking details
  • Delivery delay concerns
  • Product exchange or replacement requests
  • Refund processing assistance

To speed up your request, please include:

  • Full Name
  • Order ID
  • Registered Phone Number or Email

This helps our team locate your order quickly and provide accurate support.

9. Return & Refund Communication

If you wish to request a return or refund, please contact us using the details above.

Make sure to include:

  • Product name
  • Order ID
  • Reason for return
  • Clear images (if required)

Our team will review your request and guide you through the return process based on our store policy.

We ensure fair handling of all return and refund requests while maintaining quality standards.

10. Business Collaboration & Wholesale Inquiry

aurales.in is open to collaboration opportunities with suppliers, wholesalers, fashion brands, and marketing partners.

For business proposals, you may contact us directly via email:

Email: aurales76@gmail.com

Please mention:

  • Business type
  • Proposal details
  • Contact information
  • Product category interest

Our team will review and respond to suitable collaboration opportunities.

11. Privacy & Data Protection

We respect your privacy and ensure that all customer data shared with aurales.in is kept confidential. Your personal information is only used for:

  • Order processing
  • Delivery purposes
  • Customer support communication

We do not sell, share, or misuse customer data with any third party without consent.

12. Important Notice

Customers are advised to always use official contact details provided on this page. Any communication from unofficial numbers or emails claiming to represent aurales.in should be ignored and reported immediately.

Our official identity remains:

13. Final Words

At aurales.in, our mission is to provide a smooth, reliable, and stylish shopping experience for every customer. We believe in building long-term trust through quality service, responsive support, and transparent communication.

Whether you have a question about your order, need help selecting the right product, or want to collaborate with us, our team is always here to assist you.

We appreciate your trust and support in choosing aurales.in as your fashion destination.